Counseling
Frequently Asked Questions: Registration Errors, Pre-requisite Clearances, and Submitting
Petitions
Please review Registration FAQ (pdf) regarding common concerns of students and how to submit information so we can
help you in the fastest way possible.
Videos and Handouts on Registering, Picking Classes, Nursing Program and More!Please see this section for videos and handouts on how to pick class, how to register for classes, how to get on a waitlist, how to pick and educational goal, and more!
NEW TO COLLEGE STUDENTS - START HERE
- If you were a K-12 concurrent enrollment student and already have college credits, please see information below for returning and continuing students.
NEW TO SOLANO COLLEGE - PREVIOUS COLLEGE EXPERIENCE
- If you have college credit from other colleges/universities that you would like to apply to a degree or certificate at Solano, please request a Transcript Review. Send official transcripts to Admissions & Records with the request to review the transcripts at least two weeks prior to your Counseling appointment. If you know the major/program you would like to complete at Solano, please include notes on the transcript review form requesting the transcripts be reviewed for equivalency of courses for that major. If you don't have a major chosen you can add notes to request a transcript review for equivalency of General Education course (also indicate if you intend to transfer to a 4 yr college or not).
RETURNING AND CONTINUING STUDENTS
Please review the videos and information here to see if this answers your questions. If not, feel free to contact us and make an appointment.
Mental Health Wellness Services and Resources
General Questions
- Front Desk Phone: 707-864-7101 Monday - Thursday open 8:30 - 4:30 pm; Friday 8:30 - 3:00 pm. If If you hear the voicemail, please leave your name, reason for calling, Solano ID# and call back phone number with your message.
- Email: counseling@sys-filter.com with questions. Please include the reason you are emailing, your name, Solano Student ID #, and phone number.
WAYS TO TALK TO A COUNSELOR
Express Counseling – Phone, Email, or Chat
Express Counseling is for: pre-requisite clearances, registration error questions,
questions on course substitutions, petition signatures, or other short questions.
Full-transcript reviews or education plans are not available, please make an appointment.
Express Counseling hours are: M-F 10:30 am - 1:00 pm; M-Th 3:00 pm - 5:00 pm. No or
limited Express when classes aren't in session. Expanded Express 10:30 am - 5:00 pm (3:00pm Fridays) the week before classes start
each semester; 8:30 am - 5:00 pm (3:00pm Fridays) the first week of classes each semester
Process - Please pick the best method for your situation:
- Email (counseling@sys-filter.com): best for petitions, pre-requisite clearances in which documents are needed to be reviewed (please include the reason you are emailing, your name, Solano Student ID #, and phone number)
- Phone (707-864-7101) or Chat – best for quick questions on transfer or choice or one course (please include the reason you are contacting office, your name, Solano Student ID #, and call back phone number)
Appointment with a Counselor - How to Schedule:
Please go to the online booking system or call 707-864-7101 to schedule a 30 min or 60 min:
- If you are on Probation II or Academic Dismissal, you will see a TAP (Targeted Academic Persistence) Counselor, please call 707 864-7101 or email counseling@sys-filter.com.
- Zoom Appointment - The benefit of this meeting is the counselor can share their screen to show you more information and review documents in greater detail. Try it out! Here's some tips to help.
- Phone Appointment - The Counselor will call you at the designated counseling appointment time. The number may show as "blocked or restricted". Please be sure to pick up the call and unblock any apps that may restrict these types of call.
- In-Person - Summer/Fall in-person appointments and in-person front desk services are available Tuesday, Wednesday, and Thursday 10:00 am - 4:00 pm
Watch before your appointment: Getting the Most out of Your Counseling Appointment (video - 7 min)
30 min appointments are for:
- one semester education plans with less than 20 units and no transcripts from other schools
- general transfer questions, major/career discussions
60 min appointments are for (please note due to reduced staffing, prioritization will be for 30 min. appointments during busiest times):
- degree/transcript review for graduation or transferring; transfer application assistance
- financial aid application forms which require comprehensive education plan
- multiple semester course plans (comprehensive education plans)
- review of more than 20 units on transcripts from other schools
Counseling Services Front Desk Hours - Spring 2023*
| Monday | 8:30 am - 4:30 pm - Remote Services/in-person services 10:00 am - 4:00 pm |
| Tuesday | 8:30 am - 4:30 pm - Remote Services /in-person services 10:00 am - 4:00 pm |
| Wednesday | 8:30 am - 4:30 pm - Remote Services/in-person services 10:00 am - 4:00 pm |
| Thursday | 8:30 am - 3:00 pm - Remote Services only/ Jan. 12, Jan. 19, Apr.20, Apr.27, May 4 in-person services 10:00 am - 4:00 pm |
| Friday | 8:30 am - 3:00 pm - Remote Services only |
* Counseling appointments available remotely (zoom or phone) until 6:00 pm, M-Th (5:00pm when classes are not in session and during summer)
Vallejo Center
545 Columbus Parkway
Vallejo, CA 94590
(707) 642-8188
Appointments and limited walk-ins
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Vacaville Center
2001 North Village Parkway
Vacaville, CA 95688
(707) 863-7836
http://welcome.sys-filter.com/vacaville-student-services/
Travis Air Force Base - no in-person Counseling services at this time
Travis Air Force Base Center
530 Hickam Ave, Bldg. 249, C-BAY
Travis Air Force Base, CA 94535
(707) 863-7878
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